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Our Testimonials

Experienced and certified plumbers are one of the most important contractors that you’ll ever have to hire for your property. Ensuring your home or business plumbing is working smoothly and efficiently is essential to your day to day life. So how do you choose a plumbing company?

Here are testimonials from some of our customers over the past few years.

plumberEva ( Jade) Johanson  
Burnaby , BC
November 12, 2017

“I am not a frequent contributor – my comments are limited to be very bad or the very good and in this case it is the latter. On the veterans day weekend I was faced with a leaking gas water tank. The calls that I made from some of the listings I found on craigslist and yelp met with either no response or those that did respond, quoted an exorbitant price to reflect the premium holiday rate.

I was very fortunate when looking at to find Midcity Plumbers who responded giving a quote that was equivalent to the no GST weekend sale at Lowes, who said would be a 2-week wait for their installer. I was wanting to wait to ensure I was getting work from a company who stood behind their work but then I was advised that gas fitting was not rocket science as long as the plumber was certified. When Stephen arrived he showed me his certificate to put me at rest. It was a very wet day but Stephen and his assistant, who incidentally is his wife, was cheerful from start to finish, hauling old and new tanks a certain distance in the rain.

The most impressive thing about Stephen was his work ethics. He was methodical, efficient, meticulous, knowledgeable about his trade and city codes – in summary he was the antithesis of a sloppy worker – closer to a perfectionist. My old Rheem tank was a old model. The new replacement needed new fittings. He dealt with the re-fittings in a most efficient way, getting down to the nitty gritty – ensuring pipes were properly re-fitted and soldering was properly done. The only slight improvement I could have asked for and any potential customer could and should ask for, is, a quote at the beginning of the job for a cost of the “extras”. I was under the belief that getting another Rheem would not require new fittings. However in my case the cost was minimal but in another job it may be considerably higher – so it would be best to check out with him first.

I strongly recommend Stephen to anyone looking for an efficient, cheerful gas fitter. He will give you the most reasonable price for the best job you can get. Don’t distress like I did, fearing two weeks of cold showers or cold from a broken furnace. My sacrifice of time in writing this is a token of my appreciation – thank you.”

Brandon Than

March 16, 2017

“Thank you very much for your excellent service to quickly resolve a problem of my heating system at home. It is done in a professional and effective manner. Your careful study of the problem and proposal of a great solution have saved me almost $5,000 (i just had to pay about $2,000 instead of $7,000 to replace the boiler) and made the system work perfectly again.  I also appreciate the weekly follow up visits to make sure the boiler functions correctly and safely. All that is well beyond my expectation. I absolutely will recommend you to all my friends as you really deserve it.”

Jonathan Fader

Dec 13, 2016

“Stephen and his crew are some of the most knowledgable and helpful plumbers I have ever worked with. I needed to make upgrades to a washroom and several other plumbers did not want the job as it was a medium sized job and they did not want to put the effort in as they couldn’t fit it in between their other jobs. But Stephen and crew not only took the job but offered far better pricing that I had been quoted by others. In addition I was in a pinch with my Reno’s as I was just recovering from surgery and needed to complete the bathroom by a specific date but was not capable of doing so. They went above and beyond by helping me with some of the non-plumbing Reno’s. I highly recommend them if you want reasonably priced and proficient plumbers who will go the extra mile to help you out.”

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